Payment Policy
Last updated: October 08, 2025
This Payment Policy explains the terms and conditions related to making payments for digital books, counseling sessions, and meetings purchased through The Vid Life website. By making a payment on our platform, you acknowledge and agree to the terms outlined below.
Interpretation and Definitions
Interpretation
The words with the initial letter capitalized have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.
Definitions
For the purposes of this Payment Policy:
Company (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to The Vid Life, Gnanappalli, #123, Keerappakkam Nilaiyam, Nellikuppam Road, Chennai, Tamil Nadu, India 600127.
Website refers to https://www.thevidlife.org/.
Service means any digital product, meeting, or counseling session offered and sold by The Vid Life.
You means the individual or entity purchasing or accessing the Service.
Accepted Payment Methods
We support secure online payments through trusted gateways. Accepted payment options include:
- Credit Cards (Visa, MasterCard, RuPay, American Express)
- Debit Cards (All major Indian banks)
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Net Banking (All major Indian banks)
- Wallets and Other RBI-Approved Payment Methods
All transactions are processed in Indian Rupees (INR) through PCI-DSS compliant payment gateways to ensure data security.
Payment Confirmation
Once a payment is successfully processed, You will receive an automated confirmation email or message containing details of your order, booking, or digital access credentials. This confirmation serves as proof of successful payment.
Payment Failure
In case of a failed or incomplete transaction due to technical issues, connectivity errors, or gateway interruptions:
No amount will be deducted from your account. If any deduction occurs, it will be automatically reversed by your bank within 5–7 business days.
You may retry the payment once your bank confirms the refund or transaction status.
Invoice and Tax
All payments made through The Vid Life are inclusive of applicable taxes unless stated otherwise. You will receive an invoice via email upon successful payment for your records.
Security of Payments
We use industry-standard SSL encryption and comply with RBI and PCI-DSS regulations to protect all payment data. The Vid Life does not store or have access to your complete card or banking information — these are securely processed by our payment gateway partners.
Refunds and Cancellations
Refunds for eligible cancellations or technical issues are handled as per our Refund and Cancellation Policy. Once processed, refunds are initiated to the original payment method within 7–10 business days.
Disputes and Chargebacks
In the rare event of a payment dispute or unauthorized transaction, please contact us immediately before raising a chargeback with your bank. We will investigate and resolve the issue promptly. Unjustified chargebacks may lead to suspension of services.
Contact Us
If you have any questions or concerns regarding this Payment Policy, please contact us:
By email: info@thevidlife.org
By visiting our Contact page: https://www.thevidlife.org/contact
By phone: +91 9884456512
By mail: Gnanappalli, #123, Keerappakkam Nilaiyam, Nellikuppam Road, Chennai, Tamil Nadu, India 600127